Legal
Terms of Service.
The agreement between you and BIXSO. Written to be read — if a clause is unclear, ask us and we will explain it before you commit to anything.
1. Who you are contracting with
BIXSO is a brand of Thanh Dao Pty Ltd (ABN 50 622 303 539), an Australian company based in Melbourne. In these terms, "BIXSO", "we" and "us" mean Thanh Dao Pty Ltd. "You" means the person or organisation using our website or services.
BIXSO also has a Vietnamese operating company, CÔNG TY TNHH BIXSO (enterprise code 0318176492). Unless we agree otherwise in writing, services bought through bixso.ai are provided by Thanh Dao Pty Ltd under Australian law.
2. What we provide
BIXSO provides business solution advisory and builds solutions. Our services fall into three layers, and it matters which one you are buying:
- AI advisory. An AI system that analyses your situation, builds a Business Solution Canvas, and produces written analysis. It is metered in Energy (⚡) — see clause 5.
- Expert time. Time with a human, charged by the hour in 30-minute units. Human capacity is genuinely limited and is booked, not guaranteed on demand.
- Build engagements. Project work quoted and agreed separately in a written scope before it starts.
Current prices are published on our pricing pages and in the product itself. We deliberately do not restate prices in this document, so that the price you are shown at the moment of purchase is always the operative one.
3. Our AI, and what it is not
Our AI advisory produces analysis and recommendations. It is a tool to support your decisions — it is not professional legal, financial, tax, medical or migration advice, and it does not replace advice from a licensed practitioner in those fields. Where a matter needs a licensed professional, you should engage one.
AI output may contain errors. We design our systems to cite sources, show confidence and say when they do not know, but you remain responsible for deciding whether to act on any recommendation. If accuracy is critical to a decision, ask us to have a human review it before you rely on it — that is what the expert time layer is for.
We may use automated systems to prepare quotes and proposals within pre-approved limits. Anything outside those limits is escalated to a human before it reaches you.
4. Your account and your material
You must give accurate information when you sign up, and keep your login secure. You are responsible for activity under your account.
You keep ownership of everything you give us — the documents you upload, the information you type, and your business data. You grant us the permission we need to use that material to provide the service to you, and for no other purpose.
Do not upload material you do not have the right to share, and please do not upload other people's personal or health information unless it is genuinely necessary for the work. If you do upload material about other people, you confirm you are entitled to share it with us.
5. Energy (⚡) credits
Some of our services are metered in Energy. The way it works:
- Each plan includes a monthly allowance. Allowances refresh with your billing period and unused monthly allowance does not roll over.
- You may buy additional Energy. The price and any expiry period that applies are shown before you pay — if an expiry applies, we will say so on the purchase screen, not only here.
- We do not charge account-keeping, inactivity or balance-enquiry fees on Energy you have bought.
- Energy is redeemable only for BIXSO services. It is not money, not a stored-value payment product, not transferable to another person, and not redeemable for cash.
If we make a material change to how Energy is priced or consumed, we will tell you before it applies to Energy you have already paid for.
6. Subscriptions
Paid plans are charged in advance each month through our payment provider and continue until cancelled. You can cancel at any time from the billing portal in your account, and your plan then runs to the end of the period you have already paid for. Cancellation and refunds are set out in our Refund and Cancellation Policy.
7. Payment
Payments are processed by Stripe. We do not see or store your full card details. You are responsible for any taxes that apply to you outside Australia. If a payment fails, we may suspend a paid plan after telling you and giving you a reasonable chance to fix it.
8. The BIXSO expert network
We may be able to connect you with an expert from our wider network. This only happens if you explicitly ask us to, in the product. We do not send your details to anyone in the network without that explicit consent, and the brief we send is stripped of identifying details unless you tell us otherwise.
9. Intellectual property
We own our platform, our methods and our frameworks. The Business Solution Canvas is published openly under CC BY-SA 4.0 and you are welcome to use it on those terms.
Deliverables we produce for you — your canvas, your analysis, your reports — are yours to use in your business once you have paid for them. Ownership of anything built in a project engagement is agreed in that engagement's written scope before the work starts.
10. Confidentiality
What you tell us about your business stays between us. We will not disclose your confidential information except to the service providers we need in order to run the service (listed in our Privacy Policy), where you have asked us to, or where the law requires it.
11. Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service has a major problem, you are entitled to cancel the contract and get a refund for the unused portion, or to compensation for the drop in value. If the problem is minor, we will fix it within a reasonable time at no cost to you. You are also entitled to compensation for any other reasonably foreseeable loss or damage.
Nothing in these terms limits those rights. If anything we have written here conflicts with the Australian Consumer Law, the law wins and that part of these terms does not apply.
12. Our liability
Subject entirely to clause 11, and to the extent the law allows us to limit liability:
- Where we can lawfully limit our liability for a service, we limit it to resupplying the service or paying the cost of having it resupplied.
- Neither of us is liable to the other for indirect or consequential loss.
- We are not responsible for your business decisions, or for losses caused by material you gave us being inaccurate or incomplete.
13. Ending the agreement
You may stop using the service at any time and cancel any paid plan as described in clause 6.
We may suspend or close an account if it is being used unlawfully, to harm others, or to attack or abuse the service. Except where the conduct is serious enough that we must act immediately, we will tell you first and give you a reasonable chance to put it right. If we close your account for a reason that is not your fault, we will refund the unused portion of anything you have already paid.
Either of us may end a project engagement in the way that engagement's written scope sets out.
14. Changes to these terms
We may update these terms. If a change is material and affects you, we will give you at least 30 days notice by email or in the product before it takes effect, and you may cancel before it applies if you do not accept it. We will not apply a material change retrospectively to work already paid for.
15. Law and disputes
These terms are governed by the law of Victoria, Australia, and the courts of Victoria have jurisdiction. Nothing here stops you from taking a complaint to a consumer protection regulator.
Talk to us first. Email admin@bixso.ai and we will work with you to resolve the problem. Most things are fixable without anyone involving lawyers.
16. Questions
Thanh Dao Pty Ltd · ABN 50 622 303 539 · Melbourne, Australia · admin@bixso.ai